Terms of service

Please read the following terms and conditions carefully before using this website

Your purchase or use of our products and/or services implies that you have read and accepted these Terms & Conditions. If you do not agree to these Terms and Conditions, do not use this website. ASN Online may modify these Terms and Conditions at any time. ASN Online may also change, move or delete portions of, or may add to, this website from time to time.

Overview

This website is operated by ASN Online. Throughout the site, the terms “we”, “us” and “our” refer to ASN Online. ASN Online offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

New Zealand Jurisdiction

ASN Online operates exclusively within New Zealand. All products, services, and shipping are intended solely for New Zealand customers. By using this website, you confirm that you are accessing it from within New Zealand.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given consent to allow any minor dependents to use this site.

You “the user” MUST be at least 18 years old to purchase pre-workouts, weight loss products, or other stimulant-based supplements from this website. We will not sell these products to minors.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

Section 2 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. Please refer to our Refund Policy for full details on your rights to return products and request refunds.

Some products may contain ingredients banned by sporting or professional organisations. ASN Online is not liable for the use of any such supplements. It is the user’s responsibility to check ingredient compliance.

Information on this site is not medical advice and should not replace advice from your doctor or healthcare provider.

Always consult a medical professional before beginning any supplement or fitness programme.

We aim to accurately represent our products online, but cannot guarantee that your screen displays colours accurately.

Images used on this website, in email communications, and across our advertising are for illustrative purposes only. They may not reflect the exact product variant, packaging, or pricing currently available. Product availability and prices are subject to change without notice.

We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction and to limit quantities. Product descriptions and pricing are subject to change without notice. We may discontinue any product at any time.

We do not warrant that any products or services will meet your expectations, or that errors in the Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order. This may include orders using the same account, credit card, or billing and/or shipping address. If we make a change to or cancel an order, we may notify you using the contact details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You must promptly update your details to allow successful transaction completion and communication.

For more information, see our Refund Policy.

Section 7 - Optional Tools

We may provide access to third-party tools over which we have no control. Use of these tools is “as is” and “as available” without any warranties. You use such tools at your own risk and should review the third-party provider’s terms.

Section 8 - Third-Party Links

We are not responsible for the content or accuracy of third-party materials or websites linked from our site. We are not liable for harm or damages related to third-party transactions. Please review third-party policies before engaging in any transaction.

Section 9 - User Comments, Feedback, and other Submissions

You agree that any comments you submit (online, email, post) may be used by ASN Online without restriction. We are under no obligation to maintain confidentiality, provide compensation, or respond.

We may monitor and remove content we find unlawful, offensive, or in violation of any rights. You agree your comments will not violate any third-party rights or contain harmful or unlawful material. You are solely responsible for your submissions.

Section 10 - Personal Information

Your submission of personal information is governed by our Privacy Policy.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. By using our website, you consent to our use of cookies as outlined in our Privacy Policy. You can disable cookies via your browser settings, but this may affect functionality.

Section 11 - Errors, Inaccuracies, and Omissions

We may correct any errors, inaccuracies, or omissions and change or update information or cancel orders at any time without notice.

We are not obligated to update any information unless required by law.

Section 12 - Prohibited Uses

In addition to other prohibitions, you may not use the site or its content for any unlawful or harmful purpose. We reserve the right to terminate your use of the site or Service if any prohibited use is discovered.

Section 13 - Disclaimer of Warranties; Limitation of Liability

Your use of the Service is at your sole risk. The Service and all products provided are “as is” and “as available.” We do not guarantee uninterrupted, timely, secure, or error-free use. We do not guarantee that results from the Service will be accurate or reliable.

ASN Online is not liable for any direct or indirect damages resulting from the use of the Service or any products.

Section 14 - Indemnification

You agree to indemnify and hold harmless ASN Online and its affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.

Section 15 - Severability

If any part of these Terms is deemed unlawful or unenforceable, that part shall be severed, and the remainder shall remain in effect.

Section 16 - Termination

These Terms remain in effect until terminated. We may terminate the agreement at any time if you breach these Terms. You will remain liable for amounts due up to the date of termination.

Section 17 - Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and ASN Online, superseding any prior agreements or communications.

Section 18 - Force Majeure

ASN Online shall not be held liable for any failure or delay in performance of any part of the Service that is due to causes beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, labour disputes, pandemics, or shortages of transportation, facilities, fuel, energy, labour or materials. In such events, we will make reasonable efforts to notify you of any delays or disruptions.

Section 19 - Governing Law

These Terms are governed by the laws of New Zealand. Nothing in these Terms affects your rights under the New Zealand Consumer Guarantees Act 1993.

Nothing in these Terms affects your rights under the New Zealand Consumer Guarantees Act 1993. If you are acquiring goods or services for personal, domestic, or household use, you are entitled to the guarantees and protections provided under the Act.

Section 20 - Mobile (SMS/Text)

The ASN Online mobile message service (“Service”) is operated by ASN Online. By using the Service, you agree to these terms. We may modify or cancel the Service at any time. Continued use after changes means you accept the changes.

By consenting, you agree to receive recurring SMS messages from ASN Online to your mobile number, including promotional and service-related messages. Message and data rates may apply.

You can opt-out at any time by texting STOP to +18559744642. You will receive a one-time confirmation. For help, text HELP or email support@asn.co.nz.

We are not responsible for delayed or undelivered messages. Provide a valid mobile number. If your number changes, you must re-subscribe.

See our Privacy Policy for how we collect and use your data.

Section 21 - Contact Information

Questions should be sent to support@asn.co.nz.

ASN Online Limited
Email: support@asn.co.nz
Phone: 06 353 0565
Address: 333 Church Street, Palmerston North, New Zealand, 4410
NZBN: 9429030105881

Section 22 - Changes to Terms of Service

We may update these Terms at any time by posting changes. Your continued use of the site means you accept the revised Terms.

Last updated: February, 2025