Cancellation policy

Some items in our store may be offered to you as a subscription, or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

You will receive an email reminder before each renewal charge is processed, giving you time to update or cancel your subscription if needed.

Changes or cancellations must be made before the next billing or fulfilment date. Once an order is processed, we may be unable to cancel it.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Changes or cancellations must be made before the next billing or fulfilment date. Once an order is processed, we may be unable to cancel it.

Backorders

In some cases, products may be available on backorder. This means the item is temporarily out of stock but will be shipped as soon as it becomes available. Payment is taken at checkout, and estimated dispatch times are shown on the product page.

If you wish to cancel a backorder before it ships, please contact us as soon as possible. Once fulfilled, our standard return policy applies.

Last updated: February, 2025