FAQs
General
Where can I buy sports supplements in New Zealand?
ASN is one of New Zealand’s leading online supplement stores, offering a wide range of sports supplements from trusted global brands.
You can shop products including protein powders, pre-workouts, creatine, amino acids, electrolytes, fat burners, and health supplements to support different fitness and performance goals.
Orders are shipped quickly from our New Zealand warehouse with fast nationwide delivery.
What sports supplements does ASN stock?
ASN stocks a large range of sports nutrition products designed to support muscle growth, performance, recovery, weight management, and overall health.
Our range includes protein powders, pre-workouts, creatine, amino acids, fat burners, hydration supplements, vitamins, collagen, and many other health and wellness products.
Whether you're training for muscle gain, endurance, weight loss, or general health, ASN offers supplements to support your goals.
What supplement brands does ASN stock?
ASN stocks a wide selection of trusted supplement brands from around the world.
Some of the popular brands available include:
New products and brands are regularly added so customers always have access to the latest supplements available in New Zealand.
Do you have a physical store?
Yes. ASN has a physical retail store located at 333 Church Street, Palmerston North.
The store carries a selection of our most popular products, and online orders can also be placed for click and collect.
Do you offer sponsorships or collaborations?
ASN works with a select group of ambassadors who represent the brand and share their fitness journey with the community.
If you're interested in becoming part of the team, you can apply through our Team ASN ambassador application page.
Shipping & Orders
Where do you ship from?
All ASN orders are shipped from our warehouse in Palmerston North, New Zealand.
We currently ship nationwide across New Zealand.
What shipping options are available?
ASN offers fast shipping throughout New Zealand.
- Free shipping on orders over $100
- Flat rate $8 shipping for orders under $100
- Orders placed before 1pm on business days are dispatched the same day
Most orders arrive within 1–3 working days depending on your location.
How can I track my order?
Once your order is dispatched, a tracking number will automatically be sent to the email address used at checkout.
If you cannot find the tracking email, please check your spam or junk folder. If you still can’t locate it, contact our support team and we will resend the tracking details.
Why hasn’t my order arrived?
Most orders arrive within 1–3 working days. If your order hasn’t arrived within 5 business days, we recommend contacting the courier directly using your tracking number.
If you are still having trouble locating your order, our support team will be happy to assist.
How long does click and collect take?
Click and collect orders are typically ready within 2–24 business hours.
You will receive an email notification when your order is ready to collect.
Supplements
What supplements should beginners start with?
If you’re new to supplements, it’s best to start with a few simple products that support training and recovery.
Common beginner supplements include:
Protein Powder – Supports muscle recovery and daily protein intake.
Creatine Monohydrate – Helps improve strength and training performance.
Pre-Workout – Helps increase energy, focus, and workout intensity.
Why should I take protein powder?
Protein Powder is commonly used to help increase daily protein intake, support muscle recovery, and assist muscle growth after exercise.
It is a convenient way to add high-quality protein to your diet, particularly for people who train regularly or struggle to get enough protein from food alone.
Which type of protein powder is best?
The best protein powder depends on your goals and dietary preferences.
Whey Protein
A popular and cost-effective protein that absorbs quickly and supports muscle recovery.
Whey Protein Isolate
A purer form of whey with minimal lactose, carbohydrates, and fats. Ideal for those who want a cleaner protein source.
Plant-Based Protein
Made from sources like pea, rice, or pumpkin protein. Suitable for vegans or those avoiding dairy.
What does a fat burner do?
Fat burners are supplements designed to support fat loss by helping increase metabolism, energy levels, and calorie expenditure.
Many fat burners contain thermogenic ingredients that can slightly increase body temperature and energy output.
However, fat burners work best when combined with a balanced diet and regular exercise.
Why should I take amino acids?
Amino acids play an important role in muscle recovery, hydration, and endurance during training.
The most common amino acid supplements include:
BCAAs (Branched Chain Amino Acids)
EAAs (Essential Amino Acids)
These supplements can help support muscle repair and reduce muscle breakdown during intense workouts.
Are supplements safe for athletes who are drug tested?
Most sports supplements are safe when used correctly, but athletes who undergo drug testing should be cautious when selecting products.
Some brands offer tested-for-sport supplements that are screened for banned substances. If you compete in tested sports, choosing these certified products can help reduce risk.
Are supplements safe to take every day?
Most sports supplements are safe to take daily when used according to the recommended serving instructions.
Products such as protein powder, creatine, amino acids, and vitamins are commonly taken as part of a regular training routine to support recovery, performance, and overall health.
However, supplements should always be used alongside a balanced diet and healthy lifestyle. If you have a medical condition, are pregnant, or take prescription medication, it’s best to consult a healthcare professional before starting new supplements.
Do I need supplements to build muscle?
Supplements are not required to build muscle, but they can make it easier to meet your nutrition and performance needs.
For example, protein powder can help increase daily protein intake, while creatine can support strength and power during training. Pre-workout supplements may also help improve energy and focus during workouts.
The most important factors for building muscle are consistent training, proper nutrition, and adequate recovery. Supplements are designed to support these foundations.
What supplements should I take for my fitness goals?
The best supplements to take depend on your individual fitness goals.
For muscle growth
For workout performance
For weight management
For general health
Choosing supplements that match your training goals can help support performance, recovery, and overall wellbeing.
Payments & Discounts
How do I use a discount code?
To use a discount code, add your chosen products to your cart and proceed to checkout.
On the checkout page you will see a field labelled “Gift card or discount code.” Enter your code and click apply to receive the discount.
Why isn’t my discount code working?
Discount codes may not work for several reasons:
- The code has expired
- The code only applies to full-price items
- The code has already been used
- The code has specific product exclusions
If you're having trouble applying a code, contact our support team and we’ll be happy to help.
Still got questions?
If you still have a question that isn’t answered here, we’d love to hear from you. Simply fill out the form and our team will get back to you as soon as possible.
Our business hours are Monday to Friday, 9am – 5pm. If you contact us outside of these hours, there may be a slight delay in our response.
If you’d prefer to speak with someone, feel free to give us a call on 06 353 0565.