Help centre

Here in the Help Centre you can find answers to our most frequently asked questions, helpful links and of course contact information if you require any further assistance.

We’re always happy to help whether it be questions or recommendations via email, letter or even a phone call. One of our friendly Team ASN staff members will do their best to assist you however possible.

Our business hours are Monday – Friday (8am – 5pm) so please understand there may be delays if you contact us outside of these hours.

Frequently Asked Questions


So what does protein even do?

Well protein does an absolute tonne of great things for the body from reducing appetite and boosting metabolism to promoting healthy fat burning and of course assisting in repairing muscles and increasing their strength.

In the last decade there has been a tremendous amount of scientific evidence surfacing to support this – don’t take our word for it however, do some reading and try some for yourself!

What do fat burners do?

As the title suggest, Fat Burner’s assist with burning extra fat. This in due course leads to greater weight loss. They assist with fat loss in a number of ways one of which is utilising thermogenic ingredients to help increase your core body temperature. This in turn leads to burning more calories.

Fat Burner’s are extremely useful when looking to lose weight but please note Fat Burners ARE NOT some magic pill or powder. They can not and will not replace a well-balanced diet and regular exercise. 

What about these Amino and BCAA things?

BCAA stands for Branched Chain Amino Acids. BCAA’s make up three of the nine essential Amino Acids. BCAA’s are the most specific for kicking the body’s recovery process in to gear. Although all aminos are very important, the BCAA’s are focused on muscle repair and growth!

As for the rest of the 23 Amino Acids, they’re used as the building blocks of protein. This is why as a whole, both Amino and BCAA supplements are awesome for endurance and recovery.

I get substance tested for sport. What can I use?

Generally all our products will be absolutely fine however MusclePharm provides a whole range of top quality products, ALL of which have been banned substance tested. These products are used by professional athletes and sports stars all over the world.

To be on the safe side, if you’re being tested for banned substances we will recommend Musclepharm 100% of the time. You can check out their range by clicking here.

Shipping & Handling

How long will my order take to get to me?

We pride ourselves on sending your orders as quickly as possible. If you place an order before 3pm (Monday – Friday) your order will be sent out on the same day. If not, it will be shipped out first thing the following day.

From here your package is in the hands of the CourierPost postal system. Generally you can expect your order to be at your door between 12-72 hours after you place the order.

Do you charge for shipping?

Yeah, Na, not really… We charge a flat rate handling fee of just $3.99 per parcel regardless of whether it is a single creatine, or 2 large proteins!

We think this is awesome value as generally speaking, it costs an average of $12 to send an order! Big Bargains to be had at ASN.

We do however have an option for express South Island shipping (just incase you’d like your awesome goodies super quickly) and rural delivery. These will incur a small extra fee.

How can I track my order?

All of our parcels are sent with a tracking number so that we can ensure our customers can track their packages. We know how frustrating it can be to not know where your goods are. Because of this, ASN has systems in place that will automatically send an email to the purchaser with the corresponding parcels tracking details.

I haven’t received an email with my tracking number!

Our system is autonomous meaning that when an order is placed tracking details are sent to the email address provided at check out. If this has not arrived in your main inbox, please check your spam/junk folder as unfortunately our mail can (sometimes) end up there. If it does, make sure to flag the email as important so that you can be notified of any further tracking updates.

If you still can’t find or don’t have an email from us, please contact us directly and we will help to resolve this.

How do I use a Coupon Code?

Coupon codes can be redeemed for a discount on purchases here at ASN Online and they’re insanely easy to use!

First off, shop as normal. Fill your cart up with all the goodies you’d like and get ready to redeem yourself a coupon and save some coin!

Secondly, navigate to the cart page. This can be done many ways but the easiest way to do so is to press the cart icon in the top right corner of the screen.

Lastly, once in the cart page you’ll see a large blue button the says “Proceed to Checkout”. DO NOT PRESS THIS YET. Just underneath this, there is a box that you can type your coupon code into. Apply the coupon and BOOM. You’ve saved yourself some moolah! Congratulations.

Please Note: IF YOU ARE IN THE CHECKOUT PAGE YOU HAVE GONE TOO FAR – Please return back to the cart page to use a coupon.

Redeem - Discount Code

Our Contact details

Email Address

Phone Number

06 353 0565

Postal Address

ASN Online, 333 Church St,
Palmerston North 4410.

Banking Details

ASN Online Limited – ANZ Account.

Physical Locations

We have physical stores located conveniently around New Zealand. Click Here to find a store.

Contact Us

If you have questions that still haven’t been answered then we would love to hear from you!

Please enter your name and email address below with that persistent un-answered thought. This enquiry will come through to our team members, one of which will get back to you as soon as possible.

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