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Shipping

We take great pride in processing your orders as quickly as possible throughout New Zealand! All orders received before 3pm on working days (Monday to Friday) will be packed and shipped on the same day.

If not, it will be shipped out first thing the following day. From here your package is in the hands of the NZ Post. You can expect your order to be at your door 12-72 hours after you place it.

Delivery

Approximate delivery times from by NZ Post are listed below. Please allow an extra 12 – 48 Hours for rural deliveries.

North Island Delivery: 12 – 48 Hours
South Island Delivery: 24 – 72 Hours

Keep in mind that these delivery times are approximates provided to us by NZ Post. Sometimes there can be unforeseen delays in your parcel reaching you.

As soon as the parcel leaves ASN, it is no longer our responsibility to deliver this to you. If you have any problems with delays or delivery, please contact NZ Post directly to ensure efficient delivery. Please also remember to allow a little extra time for your order to arrive after a Public Holiday.

We cannot take responsibility for incorrect or incomplete addresses, please carefully check your delivery details before finalising your order.

Delivery Options

Free Shipping - Orders $150+ ATL (2-4 Working Days)

Spend over $150 and we'll send your order for FREE! Your order will be sent on a non-signature required service and by selecting this option you agree to give NZ Post authority to leave your package. You can specify where you would like the package left in your order notes.

This is an “authority to leave” delivery option. If you do not want your parcel left unattended, please select the “Signature Required (2-4 Working Days)” option. This costs just $5.99!

We will not be responsible for any lost/missing packages if the Signature Required option was not selected.

Non-Rural Shipping - Authority to Leave (2-4 Working Days)

We LOVE super fast deliveries! To make this happen, we use a non-signature required service for all standard deliveries. The courier will leave your package in a safe place so that you do not have to be home to receive the package. You can specify where you would like the package left, i.e. front door, back door, letterbox in your order notes.

In the unlikely event a package goes missing or is damaged, the courier driver is not responsible and we will be unable to make a claim on any non-signature deliveries.

This is an “authority to leave” delivery option. If you do not want your parcel left unattended, please select the “Signature Required (2-4 Working Days)” option. This costs just $5.99!

We will not be responsible for any lost/missing packages if the Signature Required option was not selected.

Rural Shipping - Authority to Leave (3-5 Working Days)

If you live in a rural area, please select the “Rural Shipping - Authority to Leave (3-5 Working Days)” at checkout for $5.99. If this option is not selected we are unable to dispatch your order until we have made contact with you to rectify this.

To avoid any delays, please ensure that you select this option if you live in a rural area. This will save time and allow us to ship your order immediately!

This is an “authority to leave” delivery option. If you do not want your parcel left unattended, please select the “Signature Required (2-4 Working Days)” option. This costs just $5.99!

We will not be responsible for any lost/missing packages if the Signature Required option was not selected.

Signature Required (2-4 Working Days)

Having a parcel from ASN disappear from your front doorstep is something we wouldn’t wish upon anyone but unfortunately, it can happen. To ensure a super safe delivery please select “Signature Required (2-4 Working Days)” at checkout. This option costs just $5.99!

This means that the courier will leave a ‘Card to Call’ if you are not home to receive your package. Use the details on the ‘Card to Call’ to organise a re-delivery.

Priority Shipping - North Island ATL (1-3 Working Days)

Jump our order queue… We get a bunch of new orders daily but we also understand that some of you want your Supps quick fast! If this is the case select “Priority Shipping - North Island ATL (1-3 Working Days)” at checkout to jump the order queue. This option costs just $7.99.

This is an “authority to leave” delivery option. If you do not want your parcel left unattended, please select the “Signature Required (2-4 Working Days)” option. This costs just $5.99!

We will not be responsible for any lost/missing packages if the Signature Required option was not selected.

Please Note: this does not apply to the weekend and is not a Saturday delivery service.

Priority Shipping - South Island ATL (1-3 Working Days)

Once you’ve ordered some goodies from us, we know that you’ll want your package as soon as possible! Because of this, we have an option for Priority Shipping - South Island. Select the “Priority Shipping - South Island ATL (1-3 Working Days)” at checkout and your order will be on its way pronto. This option costs just $12.99.

This is an “authority to leave” delivery option. If you do not want your parcel left unattended, please select the “Signature Required (2-4 Working Days)” option. This costs just $5.99!

We will not be responsible for any lost/missing packages if the Signature Required option was not selected.

Please Note: this does not apply to the weekend and is not a Saturday delivery service.

Heavy Items - Authority to Leave (2-4 Working Days)

We offer subsidised ‘heavy item’ shipping so that heavy orders (6kg+) are able to arrive safely and quickly. Everything else about this shipping option is the same as our “Non-Rural Shipping - Authority to Leave (2-4 Working Days)” option.

This means we use a non-signature required service for delivery. The courier will leave your package in a safe place so that you do not have to be home to receive the package. In your order notes, you can also specify where you would like the package left, i.e. front door, back door, letterbox.

This is an “authority to leave” delivery option. If you do not want your parcel left unattended, please select the “Heavy Items - Signature Required (2-4 Working Days)” option. This costs just $10.99!

We will not be responsible for any lost/missing packages if the Signature Required option was not selected.

Heavy Items - Signature Required (2-4 Working Days)

If you’re purchasing a ‘heavy item’ (6kg+) and would prefer it wasn’t left unattended please select our “Heavy Items - Signature Required (2-4 Working Days)” option at checkout. This option costs just $10.99!

This means that the courier will leave a ‘Card to Call’ if you are not home to receive your package. Use the details on the ‘Card to Call’ to organise a re-delivery.

Tracking Your Order

Your order tracking link will be included in a shipping confirmation email sent by us after your order has been shipped. Simply click the link and you will be taken to the live tracking details.

Alternatively, copy and paste your tracking number into the NZ Post tracking tool here.

If your order has not been delivered, use your tracking details to check its location. If you require more information on the whereabouts of your order please call NZ Post directly on 0800 501 501. Speaking with them directly will ensure you receive your order as quickly as possible.

Courier Damage: Due to the nature of our business and our reliance on the care and professionalism of NZ Post to deliver your order to your door you must always inspect your package prior to opening.

If the product is damaged, contact us immediately. This is to protect you, as every package is insured and it also helps us to resolve any disputes with the courier company quickly.

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