Shipping & Returns information

Shipping

Here at ASN we pride ourselves on super quick delivery and it’s absolutely FREE! You can expect your order to be at your door between 12-72 hours after you place the order.

All orders received before 3:30pm on working days (Monday to Friday) will be packed and shipped on the same day.

Courier Delivery Times

12-48 Hours – Delivery to North Island.
24-72 Hours – Delivery to the South Island.

Please allow an extra 12-48 Hours for rural deliveries.

Please keep in mind, these delivery times are promised by the courier companies that we use, but sometimes there can be delays in your parcel reaching you. Remember to allow a little extra time for your order to arrive to you after a Public Holiday or if you are in a rural location.

We cannot take responsibility for incorrectly/incomplete addresses, please carefully check your delivery details before finalising your order.

Overnight – South Island

We also offer an option for overnight shipping to the south island for $7.99 via CourierPost. Please note this does not apply to the weekend and is not a Saturday delivery service.

Non-Signature Delivery

To ensure super fast delivery we use a non-signature required service for all deliveries. This means that the courier will leave your package in a safe place and you do not have to be home to receive the package.

Couriers are instructed to leave the package if there is a safe location to do so. You can also give Authority To Leave (ATL) the package at your property, i.e. front door, back door, letterbox. However be aware that if the package goes missing or is damaged, the courier driver is not responsible, and we will be unable to claim on your behalf.

If for any reason you do not want your parcel left you must choose the option for a signature required delivery for an extra $2.99 We do not take any responsibility for lost/missing packages if you did not select the signature option.

Signature Delivery

To ensure safe delivery of your item we have an option of signature required if you wish for $2.99 per parcel. This means that the courier will leave a ‘Card to Call’ if you are not home to receive your package. For re-delivery please use the details on the ‘Card to Call’.

Courier Damage: Due to of the nature of our business and our reliance on the care and professionalism of Courier Post to deliver your purchase to your door you must always inspect your package prior to opening. If the product is damaged, contact us immediately here. This is to protect you, as every package is insured and helps us to resolve any disputes with the courier company quickly.

Tracking Your Order

The track and trace link is included in your ‘order complete’ email. Simply click the link and you will be taken to the live tracking details. Alternatively, copy and paste your order number and email into the boxes here to get more information on the status of your order.

Please remember, after an item has been shipped, it can take 2-4 hours for the first scan to show up on the courier website.

If your order has not been delivered, use the tracking details in your email to check the location. If you require more information please call the courier company directly. Speaking directly with the courier company will ensure you receive your order as quickly as possible.

Contact Courierpost here if you have any issues with the shipping of your order.

Returns

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. You must contact us within 14 days from the date you made your purchase to be eligible for a refund or exchange. Several types of goods are exempt from being returned. These include Gift cards and sale items.
 
Items will only be replaced if they are defective or damaged or you were sent the incorrect product. If this is the case please email bailey@asn.net.nz and we will get back to you as soon as possible.
 
Requirements – We will require your products to be sent back to Bailey Durston, ASN Nutrition, 333 Church St, Palmerston North, 4410. Once your return is received and inspected, we will then go through the refund process.
 
If you have any questions regards your products feel free to fill out the contact form below.
 



This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.