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HELP

We’re always happy to help whether it be questions or recommendations via email, letter or even a phone call. One of our friendly Team ASN staff members will do their best to assist you however possible.

FREQUENTLY ASKED QUESTIONS


SUPPLEMENTS

What does Protein do?

Well protein does an absolute tonne of great things for the body from reducing appetite and boosting metabolism to promoting healthy fat burning and of course assisting in repairing muscles and increasing their strength.

 

In the last decade there has been a tremendous amount of scientific evidence surfacing to support this – don’t take our word for it however, do some reading and try some for yourself!

What is a Fat Burner?

As the title suggest, Fat Burner’s assist with burning extra fat. This in due course leads to greater weight loss. They assist with fat loss in a number of ways one of which is utilising thermogenic ingredients to help increase your core body temperature. This in turn leads to burning more calories.

 

Fat Burner’s are extremely useful when looking to lose weight but please note Fat Burners ARE NOT some magic pill or powder. They can not and will not replace a well-balanced diet and regular exercise.

What about BCAAs and EAAS?

BCAA stands for Branched Chain Amino Acids. BCAA’s make up three of the nine essential Amino Acids. BCAA’s are the most specific for kicking the body’s recovery process in to gear. Although all aminos are very important, the BCAA’s are focused on muscle repair and growth!

 

As for the rest of the 23 Amino Acids, they’re used as the building blocks of protein. This is why as a whole, both EAA and BCAA supplements are awesome for endurance and recovery.

I get substance tested for sport. What can I use?

Generally all our products will be absolutely fine however MusclePharm provides a whole range of top quality products, ALL of which have been banned substance tested. These products are used by professional athletes and sports stars all over the world.

To be on the safe side, if you’re being tested for banned substances we will recommend MusclePharm 100% of the time. You can check out their range by clicking here.

SHIPPING & HANDLING

How long will my order take to get to me?

We pride ourselves on sending your orders as quickly as possible. If you place an order before 3pm (Monday – Friday) your order will be sent out on the same day. If not, it will be shipped out first thing the following day.

 

From here your package is in the hands of the CourierPost postal system. Generally you can expect your order to be at your door between 12-72 hours after you place the order.

Do you charge for Shipping?

Yeah, na, not really… We charge a flat rate handling fee of just $3.99 per parcel regardless of whether it is a single creatine, or 2 large proteins!

 

We think this is awesome value as generally speaking, it costs an average of $12 to send an order! Big Bargains to be had at ASN.

 

We do however have an option for Express South Island Shipping (just incase you’d like your awesome goodies super quickly) and rural delivery. These will incur a small extra fee.

How can I track my order?

All of our parcels are sent with a tracking number so that we can ensure our customers can track their packages. We know how frustrating it can be to not know where your goods are. Because of this, ASN has systems in place that will automatically send an email to the purchaser with the corresponding parcels tracking details.

I haven't received an email with my tracking number!

Our system is autonomous meaning that when an order is placed tracking details are sent to the email address provided at check out. If this has not arrived in your main inbox, please check your spam/junk folder as unfortunately our mail can (sometimes) end up there. If it does, make sure to flag the email as important so that you can be notified of any further tracking updates.

 

If you still can’t find or don’t have an email from us, please contact us directly and we will help to resolve this.

SHIPPING & RETURNS

ASN POINTS

LAYBUY & AFTERPAY

HOW DO I USE A COUPON CODE?


Discount Codes and Gift Cards can be redeemed for a discount on purchases here at ASN Online and they’re insanely easy to use.

 

Firstly, shop as normal. Fill up your cart with all the products you’d like and get ready to save some money! After that navigate to the cart page to review your order and then on to the checkout page. This can be done by clicking the cart icon in the top right corner of the screen. We're almost there!

 

Once your arrive at the checkout page on the right hand side you'll see a box that says Gift Card or Discount Code. Add your Discount Code here, hit apply and BOOM. You’ve saved yourself some money!

WE JUST DO IT BETTER.

FIND AN ASN STORE


ASN PALMERSTON NORTH

Opening Hours

 

Monday - Thursday: 9AM – 5:30PM

Friday: 9AM – 4PM

  • Saturday - Sunday: Closed
    Public Holidays: Closed
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Address: 333 Church Street, Palmerston North, 4410.
Phone: 06 353 0565
Email: craig@asn.co.nz

ASN THE PLAZA

Opening Hours

 

Monday, Tuesday, Wednesday, Saturday: 9AM – 5.30PM

Thursday: 9AM – 9PM
Friday: 9AM – 7PM

Sunday: 10AM – 5PM

Public Holidays: 10AM – 5PM

  •  

Address: The Plaza, 84 The Square, Palmerston North, 4410.
Phone: 021 478 395

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